COVID-19 Frequently Asked Questions

General Safety

In alignment with directives from the Governor, the Oregon Health Authority, and the Higher Education Coordinating Commission, face coverings are required in all public spaces and classrooms of the college with few exceptions.  If you have a disability that prevents you from wearing a face covering, contact Student Access Services in order to arrange for accommodations.  If you are an employee, please contact Human Resources.  

The first step to resolving this may be as easy as letting the person know that facce coverings are required on campus and that free masks are avaialble at the college's bookstore, the front desk at the South County Center, or in the IMTC building on the MERTS campus.  If this does not resolve the situation, please contact Jerad Sorber, Vice President, Student Success at  

All complaints regarding compliance with the college's COVID-19 response plan should be directed to Jerad Sorber, Vice President, Student Success at


Yes.  CCC is preparing a self-screening tool; however, in the mean time, if you plan to come to campus, you should use the screening tool provided by the US Centers for Disease Control.  If you have symptoms of COVID-19, you may not come to campus. 

If you have tested positive for COVID-19, you should report this to Jerad Sorber, Vice President, Student Success.   The college is required to report to the county health authorities any time a member of our campus community tests positive.  Your information will only be shared with county health officials and will generally be kept private.   This allows us to follow up with any individuals that you may have been in class with.

If you have any of the following symptoms you should contact 911 right away:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake
  • Bluish lips or face


  • Do use the CDC Screening tool
  • Do not come to campus
  • Do tell your faculty that you will not be able to come to campus

No.  While reducing the amount of coughing or sneezing can reduce transmission, if you are positive for COVID-19 you can still transmit the virus by talking, singing, or by touching surfaces.  Even if your symptoms are controlled by medicine, you should not come to campus.   When in doubt, keep your germs at home.

You should ensure that you are wearing your face covering.  Additionally, inform your instructor that you are experiencing symptoms and that you need to leave campus.  If it is safe to do so, you should immediately leave campus using your own vehicle.  If you need to wait for a ride, you should move to a location that allows you to maintain a minimum of 6 feet of distance from others.  

If you experience the following symptoms, contact 911 or request help in contacting 911 immediately and let them know that you may possibly be experiencing symptoms of COVID-19:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake
  • Bluish lips or face

Financial Aid

In many cases, yes. You’ll need to complete an Employment-Income Adjustment form.   

US Dept. Of Education rules require that you pay back any aid that you receive if you do not start attending the quarter.  If you never attend, you will owe this money to the US Dept. Of Education and will not be able to get financial aid anywhere until you have repaid them.   If you started to attend, your repayment amount will be prorated and then you will owe Clatsop Community College.

UPDATED 4-10-2020:  Yes you can, the CARES act provides for additional funding for extra costs related to COVID-19.  We also may have additional sources of funding available.  Please contact the financial aid office to determine if you qualify. You may also be able to check out a laptop from the Library, or TRIO.

See also: Accessing Classes

Make sure that you are using state benefits.  You can sign up for benefits online at the Oregon Department of Human Services. The college can help you meet the work requirement if you are using SNAP benefits. Contact Catherine Teague for more information about using your college work to meet your SNAP work requirement.


TRAINING UNEMPLOYMENT: You may also be eligible for Training Unemployment.  Check with the Employment Department to find out more about the options.  Training Unemployment allows you to take coursework while continuing to receive your unemployment benefits.  Your training replaces the need to complete the work search requirementsHOWEVER, stay in your work search mode until everything is approved.  They can deny your benefits if you are not meeting the requirements. You can send paperwork to Lisa Nyberg and she will assist in completing the college portion of the process.  

Most documents can be submitted electronically. Make sure to fill it out any forms completely, including signatures, then scan it or take a picture of it and e-mail it to If you are required to submit a verification form that requires a photo ID, or a notary, please contact the financial aid office at (503) 338-2412. 


Absolutely! Connect with us at Clatsop’s Virtual Student Center during normal business hours and we’ll be happy to do it. 

The US Department of Education has granted colleges extra flexibility during the COVID-19 pandemic.  If you do not believe you will be able to complete your classes, you should contact the financial aid office in order to review your situation.

Paying Fees / Tuition

Our Welcome Center can process most payments over the phone at (503) 338-2411. You can call or email for more information.

You can log into your portal at  Additionally, payments can be mailed to the college.  Address your payment to:

Business Office

Clatsop Community College

'1651 Lexington AVE

Astoria, OR   97103

Books & Supplies

The college bookstore will remain open using additional precautions so students can purchase necessary books and supplies.

The bookstore will be modifying hours in order to adjust to different demand based on our requirements for social distancing.  Please check the bookstore website at

Accessing Classes

While this is possible, it really is not recommended. The small keyboard and screen size makes How completing papers, doing online activities, and accessing various content somewhat difficult. We really recommend something the size of an iPad/Android tablet or larger.

The Library has a limited number of laptops available for free four-week checkouts for students. Checkouts start the first day of the term—Monday, April 6th—and are issued on a first-come, first-serve basis. Please arrange a reservation and pick-up starting at 9 AM on April 6th by emailing  and  and include the words Laptop Reservation in the subject line of your email.  


Students participating in TRIO can check out laptops directly from the TRIO program at   


Some companies are providing free internet access to college students for a limited time in response to COVID-19. Check out the Local Emergency Resources page for information on how to sign up. 

If you cannot obtain a laptop or internet access at home, you can sign up for in-person computer lab time in Columbia  Hall 110 on the Lexington Campus.

We are currently planning on having the computer lab open from 8:30 am – 2:30 pm on Mondays & Wednesdays and will be limiting it to 4 students at a time.

To reserve a time to use the computer lab, contact Debbie Godwin by email at

Please note that CCC is adhering to the social distancing standards that have been set by local and state government and that this is only for students who have no other ways to participate in online classes.

You will not need to show your ID. We are phasing out this practice. You will however need to be able to log in using your CCC username and password. You may be asked to turn on your computer or phone’s camera during proctored exams.

Our Disability Services Office can work with you to help provide you with accommodations.  Additionally, many companies that make accessibility software are offering their products for free for a limited time.  Please contact our Student Access Services office in the Virtual Student Center.  You can download free accessibility software at

How Classes Work

Yes, we are offering in-person classes where we can enact reasonable precautions in order to help promote safety.   This is necessary since some students may have difficulty accessing or being successful in online classes.

Some labs will remain online.  The decision about whether a lab class will be online or in person will depend on whether or not we can provide a high quality learning experience online and whether we can take reasonable precautions in the lab.   In-person labs will require face coverings, and social distancing where possible in order to decrease the likelihood of spreading COVID-19.

Writing tutoring is available via email. Subject-based tutoring can also be arranged for topics other than writing or math; contact Gad Perez Tichenor to arrange subject-based tutoring. 

Hybrid classes will have some of the instructional materials and other course requirements online. Students will also attend class activities at specific times and at a specific physical location. Some class activities will be delivered remotely via Zoom, other remote methods or online via Brightspace in lieu of meeting in-person

In a remote or synchronous class students will meet at a specific time through Zoom or other online methods. Other course information, requirements and materials will be provided online via Brightspace or course specific software.

For a fully online or "Asynchronous" class, all activities and course materials will be delivered online. There is no requirement for students to attend any activity at a specific time. Assignments will have deadlines throughout the term. Faculty will be available for help related to the course through communication online, email, phone or other remote method.

For all classes that are physically meeting, students will be required to wear face coverings unless they are in seats that are 6 feet or more away from each other.   Additionally, for lab classes or other classrooms where the 6 foot rule is difficult to maintain, students will be required to wear face coverings at all times.   We are also adjusting the layouts of all of our classrooms in order to provide 6 foot social distancing.  Classrooms are also being cleaned and disinfected more frequently.   Finally, students, faculty, or staff who have symptoms of COVID-19 or have been in close contact with someone who has been diagnosed with COVID-19 will not be permitted on campus.

Our Student Access Services office is working hard to find and implement accommodations for students in online classes. These can be things like providing captioning for live online lectures or special apps and software to help keep you on track if you have a learning or attention based disability. You can connect with Student Access Services through the Virtual Student Services Center. 

Watch your e-mail for a list of tips for taking online classes, but the basic principles are:

  • Set aside time specifically for your class,
  • test everything in advance,
  • ask for help when you need it,
  • and communicate regularly with your instructor. 

Kirsten Horning in our E-learning department can be reached at as well. She’s a great resource! 

Campus & Services

Student access to the physical campuses of Clatsop Community College (Lexington Ave., South County, and MERTS) is restricted to the bookstore, the temporary computer lab on the 1st floor of Columbia Hall, Nursing, EMT, and Medical Assisting Classes, and appointments to pick up necessary equipment.  Most buildings will be locked.  The college is open via remote operations.  The Bandit Café and Patriot Hall are closed.  

UPDATED 4-10-2020:  While the safety of our community must remain the top priority, we also understand that graduation is a very important time to recognize the accomplishments of our students and those that have supported them in their education.  We are currently in consultations with our graduating students, faculty, and student leadership about alternative commencement plans.  Caps, gowns, and other graduation regalia are still available to order from the bookstore if you wish to prepare for graduation together or at home. We will do our best to make sure that your accomplishments are recognized.

Documents can be dropped off in the mailboxes on the first floor of Columbia Hall near the elevator. You should e-mail the person or office that you are leaving a document for so that they know to check it. Most offices are only checking their mailboxes once per week in order to reduce the amount of time staff are on campus.

Student Support Services

Counseling services will be offered during the regular schedule and you can set up an appointment using Appointlet just like usualDrop-ins will be available daily in the virtual student center.  While the college is in remote operations, counseling sessions will be conducted via Zoom.  We will return to in-person counseling services as soon as possible.

Disability Accommodations will remain available, however your accommodations may be adjusted in order to fit the new environment, for example, you may no longer need an accommodation for a specialized chair in the classroom since you will be engaging in your classes from home.   On the other hand, if you are used to reading lips in class, that may not work as well for online lectures and you may now need captioning as an accommodation.  You should connect with Disability Services in the Virtual Student Center as soon as possible in order to request adjusted or new accommodations.

Your accommodations will likely need to be adjusted based on the change in your learning environment and the nature of your disability.  If you had previously received certain accommodations for in-person classes, those will likely be reinstated when we move back to in-person instruction.

TRIO staff are now available in the Virtual Student Center to provide all their regular range of services, this includes tutoring, mentoring, and regular check-ins. They are just as fun to hang out with online as well!

Yes!  Student clubs are able to continue to meet virtually and have access to their own Zoom accounts.   In-person meetings and events will not occur during Spring quarter however.  We encourage you to reach out and connect with each other now more than ever.  If you need help forming a student club, please contact Catherine Teague in the Student Services Office and she can help you with the process.

Tutoring is available during the summer on the following schedule:

Writing Tutors

Contact Bernie Wood ( or Kate Deeks ( for more details

Monday 9-5

Tuesday 9-5

Wednesday 9-5

Thursday 9-5



The physical library will remain closed to students while we are in remote operations.   You can still access all of our online resources including academic articles, electronic books, newspapers, magazines and streaming videos available at the library website:

You already have it!  Your Clatsop CC logon and password works in the Library too.   If you don’t know how to log in or your login is not working for you, you can find help at

Library staff are still available to help you online.   Our Library director can help connect you with additional help. Just e-mail him at   There are also lots of online guides available for you at  

CCC Email
Campus Safety